This Refund Policy (“Policy”) applies to the following purchases: purchases through www.aksfitnessequipment.com.au

1. General

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

(A) to cancel your service contract with us; and

(B) to a refund for the unused portion, or to compensation for its reduced value.

(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Change of Mind

(a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we do not offer refunds however we may, at our discretion, offer you an exchange or a credit, provided that:

(i) You notify us within 5 days days of receipt.

(ii) The following conditions are satisfied:

Please note that items such as exercise mats, boxing gloves or mitts, and shoes cannot be returned after use due to hygiene reasons. Likewise second hand / products that have been used, cannot be returned due to hygiene reasons. All goods must be returned in as new condition (not used, inflated, etc) with original labels, packaging and any accessories (such as charts, DVDs, pumps), manuals, documentation and registration that were included in the delivery of the product.

All returns or exchanges must be accompanied by a RA (Return Authorisation) number issued by our Customer Service Team, and will only be issued for customers who purchased the product directly from AKS Fitness Equipment.

No product will be accepted without a RA number.

Goods are to be returned to us at your expense within 14 days of an RA (Return Authorisation) number being issued to you. If you misplace this RA number, then simply contact us and we can retrieve or re-issue your RA number.

Freight costs are to be paid by you for return the items. Registered Post or Courier is advisable that the items are signed for on delivery at the Warehouse and COD is not accepted.

4. Cancellations

(a) In the event that you haven’t received the products or services you have purchased and we haven’t shipped the products or services as stated, but that you simply would like to cancel your order, we do offer refunds however the card transaction fee will not be refunded.

4. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:

(i) You have a 48 hour window after delivery to notify us of damaged goods. Unfortunately we cannot accept any claims relating to deliveries that have exceeded more than 48 hours since receipt. Please advise us immediately upon receipt of damaged goods.

(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will repair or replace any item (including non-returnable items that are delivered to you in a damaged condition) providing you report this within 48 hours of receiving delivery of your order.

5.0 Freight Charges

With the exception of shipping errors, AKS Fitness Equipment does not issue refunds or credits for return shipping charges until the product has been returned and assessed. However, any reasonable costs (deemed to be Australia Post Base Parcel rate plus Registered Post Cost) incurred to return items to us for assessment will be refunded to you should the goods be found to be faulty.

Should you wish to return a product with no fault, the product is returned to AKS Fitness Equipment at your expense, and COD is not accepted.

6.0 Shipping Errors/Wrong item dispatched

If AKS Fitness Equipment has made a mistake with your order, we will pay for the correct item to be re-dispatched. In an event that you have provided incorrect delivery information/phone number/contact and billing information and the order has been shipped, you will take full responsibility and a refund will not be given.

7.0 Order Changes

To avoid confusion please confirm any order changes, delivery changes as soon as possible via email: [email protected], if the item has already been dispatched changes to orders cannot be done.

6.0 Contact

Please contact us for any refunds @ [email protected] or our friendly help chat.

Please see our terms and conditions for further information.